The Client Machine

This Refund Policy applies to purchases made through Zimego.com and other Zimego Network properties (including zimegosaas.com) from Zimego SaaS Solutions LLC (“Zimego,” “we,” “us”). It supplements our Terms & Conditions.

We want you to know exactly what to expect before you buy. Below is our policy, by product type.

Who you buy from. Our digital products (the Starter Kit and courses) are sold by Digistore24 (Digital Assets AG) acting as merchant and seller of record. Your purchase contract for those products is with Digistore24, and refunds can be requested either directly from us or through Digistore24’s buyer support. Mentorship programs are invoiced by us directly and are not sold through that checkout.

How to request a refund

Use our Contact Us form and include:

The email address used at checkout.
Your order/receipt number (found in your confirmation email).
The product purchased and the reason for your request.

We aim to respond within 1–2 business days and, where a refund is approved, process it within 5–10 business days back to your original payment method. Processing times to your bank/card statement may take a few additional business days and are outside our control.

Please contact us before opening a chargeback or dispute with your bank. We resolve the large majority of billing issues directly and quickly — a chargeback takes longer to resolve and may temporarily restrict your account access while it’s investigated.

Refunds by product type

Our 60-day money-back guarantee applies to our digital products — the Starter Kit, our courses, and founding-cohort seats (items 1–3 below). These are delivered instantly, so you can run the whole thing the week you buy it — and you still have two full months to decide.

It does not apply to Mentorship programs (item 5). Mentorship is application-only, invoiced by us directly rather than sold through our digital-product checkout, and is governed by its own terms and your individual Mentorship Agreement — set out in full in item 5.

1. The Client Machine Starter Kit and other low-cost digital “tripwire” products

60-day money-back guarantee, no questions asked.

If the kit isn’t what you expected, email us within 60 days of purchase and we’ll refund you in full. We don’t ask why, we don’t require you to complete anything first, and there’s nothing to return — your access is simply switched off.

2. Paid courses (e.g., our $297-tier core courses)

The same 60-day money-back guarantee, no questions asked.

Email us within 60 days of purchase and we’ll refund you in full. You don’t need to complete any modules first and we won’t ask you to justify it — your access is switched off and that’s the end of it.

3. Founding-cohort / early-access pricing programs

Founding-cohort seats carry the same 60-day, no-questions guarantee as our core courses (see above), even though the program is being built live.
Founding pricing and any associated bonuses are non-transferable if refunded.

4. Subscriptions & recurring memberships (e.g., SaaS platform access, monthly membership programs)

You may cancel at any time; cancellation stops future billing but does not retroactively refund the current paid period, and you retain access through the end of that period. See Section 5 of our Terms & Conditions for how auto-renewal and cancellation work.
First-cycle guarantee: if you cancel within 7 days of your first subscription charge and haven’t made substantial use of the paid features (as reasonably determined by us), we’ll refund that first charge. Renewal charges after the first cycle are non-refundable except as required by law.
No partial or prorated refunds are issued for unused time within a billing period you choose not to cancel in advance of renewal.

5. Mentorship programs — Group cohort & Solo Accelerator (application-based)

These are application-only and invoiced directly. They are not sold through our digital-product checkout, and the 60-day guarantee above does not apply to them. Mentorship has its own governing terms — here’s why, and exactly when refunds apply.

Your payment reserves a dedicated cohort seat and blocks out mentorship hours that we hold for you and turn other applicants away to protect. Because that value transfers the moment you enroll:

Before onboarding begins — you may cancel for a full refund.
Once you have accessed onboarding materials, or your first strategy session has taken place — fees are non-refundable, as the reserved seat and time can no longer be resold.
If we fail to deliver a cohort or session as agreed — you receive a full refund for the undelivered portion, or the option to roll into the next available cohort, at your choice.

Here’s exactly how enrollment works, so none of this is ever a surprise:

You submit an application.
If you qualify, you complete a clarification call with us.
Only after both steps are complete do we send an invoice. We never request or accept payment before this point.
Before that invoice is sent, we provide a written summary of the program and these terms, and your Mentorship Agreement sets them out in full.

Your individual Mentorship Agreement and invoice terms govern this program and control in the event of any conflict with this page.

If something has gone wrong, please contact us before disputing a charge — we would far rather resolve it directly.

6. Custom / done-for-you builds & consulting engagements

These engagements are scoped individually and typically billed against milestones or a deposit + completion structure defined in your specific proposal/scope of work.
Deposits and fees for work already performed or in progress are non-refundable, reflecting time and resources already committed.
If we are unable to begin or complete a scoped engagement due to a failure on our part, any unearned, prepaid fees for work not yet performed will be refunded.
Specific refund/cancellation terms for your engagement will be stated in your signed proposal or statement of work, which supplements this policy for that engagement.

What’s never refundable

Our digital products are not on this list. The Starter Kit, our courses, and founding-cohort seats all carry the 60-day, no-questions guarantee described in Sections 1–3 above.

Mentorship program fees, once you have accessed onboarding materials or your first strategy session has taken place (see Section 5 above). Before that point they are fully refundable.
Renewal charges on a subscription you did not cancel before the renewal date (see Section 4 above and our Terms).
Bonuses, discounts, or founding-pricing perks tied to a purchase that is refunded.
Work already delivered/performed under a custom engagement (see Section 6).
Requests made after the applicable window stated above, absent a legal requirement or our discretion.

Fraud & abuse

This does not qualify the guarantee above: a genuine request inside the window is honoured, without questions. Separately, we reserve the right to restrict future purchases, or to decline a request we reasonably believe is fraudulent or part of a repeated buy-and-refund pattern on the same content, or in violation of our Terms & Conditions.

Your consumer rights

Nothing in this policy limits any non-waivable statutory refund or cancellation right you have under the law of your country or state (for example, EU/UK distance-selling withdrawal rights for digital content, subject to the standard exception once you’ve consented to immediate access/download and acknowledged the loss of a withdrawal right at checkout).

Questions

Use our Contact Us form — we’d rather sort it out directly with you than have you second-guess a purchase.

See also our Terms & Conditions and Contact Us page.